Wrangle Product Updates: AI Visibility, Broadcasts, Flexible Working Hours, Automated Reporting & More

AI deflection visibility, flexible working hours, Slack broadcasts, confidential inboxes, inbox-level reporting, and Jira Service Management syncing.

Product News March 9, 2026

🎉 Kick off the Year Strong: 12 Powerful Wrangle Updates to Start 2026

We’re rolling out one of our biggest batches of improvements yet. These updates span reporting, AI, workflows, approvals, and ticket lifecycle automation.

Product News January 5, 2026

Introducing Wrangle’s Jira Service Management Integration

Wrangle's native integration with Jira Service Management enables seamless, bidirectional syncing of ticket conversation between JSM and Slack.

Product News July 28, 2025

🧠 Meet Wrangle’s AI Copilot: Your Smarter, Faster Ticketing Assistant in Slack

Wrangle's AI Copilot learns from past tickets, understands the help request, and gives human agents a relevant solution they can edit and send in Slack.

Product News August 4, 2025

🦾 Huge Product Update: Automated Ticket Tags, Custom Statuses, and Reporting Upgrades!

Discover Wrangle's huge new product update with automated ticket tags, custom statuses, and enhanced reporting features.

Product News October 22, 2024

⏰ Wrangle adds Working Hours: your work on your schedule

Wrangle's new working hours lets you set your team's availability to ensure your KPIs are accurate and your reminders are sent at the right time.

Product News August 27, 2024

Introducing the Wrangle API! 🦾🤖

We’re thrilled to announce the launch of the Wrangle API! Now you can seamlessly connect Wrangle to all of the other key tools you use to run your company.

Product News June 13, 2024

🤖 AI-Powered Ticket Deflection is here!

Leveraging AI, Wrangle can now answer common questions posted by your colleagues in Slack help channels.

Product News April 10, 2024

New in Wrangle: 🦾 AI Powered Ticketing, 🧑‍💻“My Dashboard”, and 🎟️ Tickets by Emoji

Wrangle launches AI powered ticketing, new "my dashboard" functionality, and makes it easy to turn Slack messages into tickets using emojis.

Product News December 11, 2023

New in Wrangle: Private Ticket Comments, Canned Replies, and Round Robin Auto-Assignment

New Wrangle features: private agent-only ticket comments, canned replies for common requests, and round robin auto-assigning of tickets.

Product News October 4, 2023

Big Product News: Private Ticketing and Reporting Dashboards

New in Wrangle - private tickets (private channels for agents, notify requesters by DM), ticket reporting dashboards, and ticket followers.

Product News August 28, 2023

Wrangle Expands Zapier Integration into Ticketing

Zapier integration allows you to pass relevant ticketing details to your favorite technology stacks.

Product News July 25, 2023