# Wrangle Product Updates: AI Visibility, Broadcasts, Flexible Working Hours, Automated Reporting & More AI deflection visibility, flexible working hours, Slack broadcasts, confidential inboxes, inbox-level reporting, and Jira Service Management syncing. *Product News* *March 9, 2026* --- # 🎉 Kick off the Year Strong: 12 Powerful Wrangle Updates to Start 2026 We’re rolling out one of our biggest batches of improvements yet. These updates span reporting, AI, workflows, approvals, and ticket lifecycle automation. *Product News* *January 5, 2026* --- # Introducing Wrangle’s Jira Service Management Integration Wrangle's native integration with Jira Service Management enables seamless, bidirectional syncing of ticket conversation between JSM and Slack. *Product News* *July 28, 2025* --- # 🧠 Meet Wrangle’s AI Copilot: Your Smarter, Faster Ticketing Assistant in Slack Wrangle's AI Copilot learns from past tickets, understands the help request, and gives human agents a relevant solution they can edit and send in Slack. *Product News* *August 4, 2025* --- # 🦾 Huge Product Update: Automated Ticket Tags, Custom Statuses, and Reporting Upgrades! Discover Wrangle's huge new product update with automated ticket tags, custom statuses, and enhanced reporting features. *Product News* *October 22, 2024* --- # ⏰ Wrangle adds Working Hours: your work on your schedule Wrangle's new working hours lets you set your team's availability to ensure your KPIs are accurate and your reminders are sent at the right time. *Product News* *August 27, 2024* --- # Introducing the Wrangle API! 🦾🤖 We’re thrilled to announce the launch of the Wrangle API! Now you can seamlessly connect Wrangle to all of the other key tools you use to run your company. *Product News* *June 13, 2024* --- # 🤖 AI-Powered Ticket Deflection is here! Leveraging AI, Wrangle can now answer common questions posted by your colleagues in Slack help channels. *Product News* *April 10, 2024* --- # New in Wrangle: 🦾 AI Powered Ticketing, 🧑‍💻“My Dashboard”, and 🎟️ Tickets by Emoji Wrangle launches AI powered ticketing, new "my dashboard" functionality, and makes it easy to turn Slack messages into tickets using emojis. *Product News* *December 11, 2023* --- # New in Wrangle: Private Ticket Comments, Canned Replies, and Round Robin Auto-Assignment New Wrangle features: private agent-only ticket comments, canned replies for common requests, and round robin auto-assigning of tickets. *Product News* *October 4, 2023* --- # Big Product News: Private Ticketing and Reporting Dashboards New in Wrangle - private tickets (private channels for agents, notify requesters by DM), ticket reporting dashboards, and ticket followers. *Product News* *August 28, 2023* --- # Wrangle Expands Zapier Integration into Ticketing Zapier integration allows you to pass relevant ticketing details to your favorite technology stacks. *Product News* *July 25, 2023* ---