# 🧠 Meet Wrangle’s AI Copilot: Your Smarter, Faster Ticketing Assistant in Slack Wrangle's AI Copilot learns from past tickets, understands the help request, and gives human agents a relevant solution they can edit and send in Slack. August 4, 2025 #### Article Summary [✨ What is AI Copilot?](/content/post/ai-copilot-your-smarter-faster-ticketing-assistant-in-slack#what-is-ai-copilot/index.html) [⚙️ How it Works](/content/post/ai-copilot-your-smarter-faster-ticketing-assistant-in-slack#how-it-works/index.html) [🧩 Turn Your Ticket History into a Superpower](/content/post/ai-copilot-your-smarter-faster-ticketing-assistant-in-slack#turn-your-ticket-history-into-a-superpower/index.html) [🧠 AI Copilot + AI Ticket Deflection = Full-Coverage Support](/content/post/ai-copilot-your-smarter-faster-ticketing-assistant-in-slack#ai-copilot-ai-ticket-deflection-full-coverage-support/index.html) [🌟 Trusted by Slack, Built for the Future of Work](/content/post/ai-copilot-your-smarter-faster-ticketing-assistant-in-slack#trusted-by-slack-built-for-the-future-of-work/index.html) [🚀 Ready to Try It?](/content/post/ai-copilot-your-smarter-faster-ticketing-assistant-in-slack#ready-to-try-it/index.html) There’s a new teammate in your Wrangle workspace - it never sleeps, forgets, or needs to dig through old threads. We’re excited to introduce a major leap forward in support and operations productivity: **Wrangle's AI Copilot**. Built for modern teams working in Slack, our AI Copilot helps your agents save a ton of time and resolve tickets faster than ever before. Whether you're handling IT requests, HR onboarding, or customer support, your team has responded to thousands of help tickets. **Now it’s time to put that knowledge to work.** ## **✨ What is AI Copilot?** AI Copilot is your behind-the-scenes assistant that drafts intelligent, context-aware ticket replies based on your team's prior ticket history. It **analyzes each new request**, searches your past resolved tickets, and **suggests a relevant, accurate response** \- ready for your team to review, edit, and send to Slack. Wrangle’s AI Copilot doesn’t take over the ticket. It works alongside your agents - doing the repetitive, time-consuming work behind the scenes so your team can focus on big problems. **With Copilot, there’s no more starting from scratch. No more hunting through docs. Just faster answers, right where your team works.** Creating and editing a ticket reply using Wrangle's AI Copilot ## **⚙️ How it Works** 1. A new request comes into your Slack ticketing inbox. 2. Your agent can trigger Copilot by typing “/Suggest” in the Wrangle web app. 3. Copilot instantly analyzes the request, referencing past tickets your team has resolved. 4. It drafts a context-aware, relevant response - ready for your human expert to review. 5. Your agent reviews, makes any edits, and sends the response in the Slack thread. The result? Your agents start each ticket with momentum — not a blank slate. The result? ✅ **Less time** spent drafting repeat replies ✅ **Faster** response times ✅ **Scalable** knowledge sharing across your team Wrangle’s AI Copilot works where your team already handles support and operations. The replies can be sent to any thread, whether it came from a DM, public, Slack Connect, or Private channel. Learn more in our [AI Copilot documentation →](https://docs.wrangle.io/tickets/ai-powered-ticketing/ai-copilot) ## **🧩 Turn Your Ticket History into a Superpower** Unlike generic AI tools, Wrangle’s AI Copilot gets smarter over time - learning from your company’s **actual tickets** and **real resolutions**. Your team has built up a wealth of knowledge by responding to thousands of tickets. With AI Copilot, that knowledge finally becomes usable - not just searchable. It’s like having an assistant who’s read every ticket your team has ever handled and always remembers the right answer. Copilot will generate an editable response that can be sent anywhere in Slack. ## **🧠 AI Copilot + AI Ticket Deflection = Full-Coverage Support** Already using Wrangle’s **AI Ticket Deflection** to handle the most common FAQs automatically in Slack? (If not, [learn more here](/content/post/ai-powered-ticket-deflection-is-here/index.html). It deflects up to 75% of repeat tickets.) **AI Copilot picks up where deflection leaves off.** It steps in for those edge cases and complex requests, giving your team a smart starting point that reflects your real support history. Together, deflection and Copilot give you **full-spectrum AI ticketing** in Slack. ## **🌟 Trusted by Slack, Built for the Future of Work** Out of 13K apps, Wrangle is proud to be one of **20 handpicked launch partners** for the launch of [Slack AI](/content/post/wrangle-chosen-as-part-of-the-launch-of-slack-ai/index.html). We were also featured in Slack’s **AI Ebook** for our innovative use of conversational AI in support workflows. Slack AI-Powered Productivity Partners ## **🚀 Ready to Try It?** AI Copilot is available now for Wrangle customers with the Scale plan. It can also be enabled for a trial if you want to test it out. If you're new here, [book a demo](/content/request-a-demo-of-wrangle-slack/index.html) and see how Wrangle can transform the way your team handles internal and external support in Slack. Say goodbye to repetitive replies. Say hello to faster, smarter, AI-assisted ticketing — all without leaving Slack. 👉 [Explore AI Copilot in our Docs →](https://docs.wrangle.io/tickets/ai-powered-ticketing/ai-copilot) 👉 [Book a demo →](/content/request-a-demo-of-wrangle-slack/index.html)