AI-powered ticketing and workflows in Slack

Wrangle is an agentic ITSM platform that makes it easy for colleagues to get help, ensures nothing falls through the cracks, and shows off how hard your team is working.

Automate your support with AI

Wrangle AI deflects 75% of common tickets by leveraging your knowledgebase to instantly respond and answer user questions directly in Slack.

AI Agent Copilot

Copilot learns from past tickets, analyzes each new request, and suggests a relevant, accurate response. Agents can edit or send directly in Slack threads.

AI powered ticket deflection

Wrangle AI deflects 75% of common tickets by leveraging your knowledgebase to instantly respond and answer user questions directly in Slack.

Escalation and routing

Wrangle replies to help requests in threads. For complex questions, Wrangle creates a ticket and escalates to a human agent.

Ask Wrangle for Insights on Your Tickets

Query your ticket data in natural language. Wrangle’s AI-powered ticket insights answers your questions and helps you spot trends and pull the KPIs that matter most to your team.

Leverage Your Knowledge Base

Leverage your internal knowledge bases from Notion, uploaded documents, and URL links with Wrangle’s AI Ticket Deflection and AI Copilot - all directly in Slack.

AI auto tagging

Wrangle AI takes the manual effort of adding tags by analyzing messages and applying relevant tags for you.

A modern ticketing system for both internal and external helpdesks

Internal ticketing

Internal ticketing for IT, HR, and ops. Provide faster and more transparent service to your colleagues in your team’s channels.

External ticketing

External ticketing in Slack Connect made for CX, support, and sales teams. Personally engage, grow, and service your customers.

Integrate Wrangle with all your favorite tools

Explore our custom integrations, API, Zapier, and Slack Functions capabilities and seamlessly connect Wrangle with all of your favorite tools.

A flexible help desk, built for where your team works

Wrangle helps you move faster by allowing you to create and manage tickets in Slack, the tool your end users live in daily. Wrangle automates common requests. Reporting helps you identify bottlenecks and quantify the team’s ROI.

Make it easy for users to start tickets in Slack

Wrangle turns any user’s Slack message into an interactive ticket. No training, no external apps — provide service from your Slack channel.

Make sure no tickets slip through the cracks

Wrangle ensures your team provides good service. It assigns the right agents, reminds them if they take too long, and provides dashboards to make sure no ticket gets left behind.

Show your team’s hard work

Wrangle automates all the reporting you need to show your management how your team is doing. See the overall trends in ticket volume, response times, and per-agent performance.

Automate approvals and business workflows

Wrangle's powerful workflow engine lets you define processes with approvals, tasks, and forms that are accessible in Slack.

Automate any Slack request

Automate any team's processes within your organization using Wrangle in Slack.

IT

  • Ticketing
  • Access management
  • Change requests

Finance/Procurement

  • Vendor/PO approval
  • Budgeting and planning
  • Expense management

Sales

  • Sales quoting approval
  • Lead acceptance
  • Contract approvals

HR

  • Hiring and onboarding
  • PTO requests
  • Employee recognition

Marketing

  • Content approvals
  • Collateral requests
  • Campaign reviews

Legal

  • Contract management
  • Risk review
  • Inbound requests

Product and Engineering

  • Bug reports
  • Feature requests
  • CX escalation

Customer Success

  • Customer onboarding
  • Refund approvals
  • Escalation requests

Hear what our clients say

"Wrangle saves us hundreds of hours a month"

“Wrangle is the tool behind the scenes keeping our workflows on track in Slack. Wrangle saves us hundreds of hours a month while also ensuring nothing gets lost in the chaos of Slack.”

Reuben Doetsch, Co-Founder and CTO, AvantStay

"Wrangle is so easy to setup"

"Wrangle streamlines and fixes all of it. Plus, they’re so easy to setup that you don’t need any sales ops team to get involved to implement it."

Nate Flake, Senior Partner Development Manager, Intuit

"Wrangle is what slack is missing"

“Wrangle has been a fantastic partner. Their customer service is top-notch. They welcome feedback and are quick to address any issues. Our team loves Wrangle.”

KC Procter, Director of Operations, The Speaker Lab

Meet your requesters where they work

Get superior results without sacrificing visibility

75% Reduction in response times
50% Increase in customer satisfaction
60% Decrease in agent time per ticket

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Trusted by hundreds of thousands of users

  • Essential App
  • Top App
  • Founding AI-powered productivity tool